The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
Christine: “Of course! We can even do new designs and patterns if you don’t see something you like. We don't personalize items only customize.”
Andre: "Yes for all custom orders. I just can’t make any martingales or harnesses in Biothane unless I can personally fit the dog for it.”
Christine: “All our collars are sold by width; all sizes are available for all widths. A small collar is 8- 13 inch adjustable, again regardless of width. Contact us if you need further clarification.”
Andre: “A ‘small’ collar size is the (adjustable) circumference. All sizes are the same cost, making it easier for customers to choose the correct size for their dogs. Width is your preference.”
We don't offer wholesale, sorry.
Christine: “We ship the least expensive way possible and this doesn’t include tracking (which is an extra fee). The shipping notification and our policies will give you a general time as to when the package will arrive.”
Andre: “Tracking is available through the shipping options when you purchase as well as express shipping. Please remember we have to make the items and then ship them.”
Any item purchased with "EXPRESS SHIPPING" will be made ASAP, usually within a day or two. Otherwise, it is 1-2 weeks to make items. (All times are business days which excludes weekends and holidays)
We have found difficulty shipping to various countries. Russia, Italy, UAE, Turkey, China, Brazil, South Africa, and Syria are a few. If concerned, please contact us before purchase.
All collars and leashes are your responsibility once they are shipped.
Use items for their intended purpose only, no unsupervised use. Stay Safe.
Any damages incurred from the use of the collars or leashes are not our responsibility.
Any damage done by a dog (IE: scratching, biting, rough play etc.) isn't our responsibility.
As with similar items; fading, piling and snags might occur with the ribbon. This doesn't interfere with the integrity of the items, just aesthetics. Contact us if you have concerns.
If your collar or leash has any issues, contact us immediately and we will do our best to solve it.
We are not able to change your shipping address after purchase. Make sure it is correct BEFORE you pay. :)
Sorry everyone, I no longer make martingales with quick side release buckles (or combo collars, buckle martingales, etc.). The stress of the entire process wasn't worth it for me. There are lots of other shops that offer this style, so no worries! :)
Payment will be debited from your credit card, PayPal or payment method at the checkout, when the item is ordered. We then will hand make the item(s) to your specifications outlined in your order. Please allow for manufacturing and shipping transit times.